We want delivery and returns to be clear before you place an order. Exact options, prices and estimates shown at checkout always take priority over the general information below.
Delivery
Orders are fulfilled from European warehouses and brand partners. Available delivery methods and the estimated delivery time are shown during checkout. Depending on the products in your basket, an order may arrive in more than one parcel.
Once tracking is available, we will send it to the email address used for the order. Delivery estimates are not guaranteed dates and can be affected by carrier delays, public holidays, weather or unusually high order volumes.
Changing your mind
For eligible distance purchases, consumers generally have a 14-day withdrawal period after receiving the goods. If you would like to return an item, contact us before sending it back so we can provide the correct return instructions and address.
Unless we state otherwise, the customer is responsible for the direct cost of returning an item when exercising the statutory right of withdrawal. Some products may be excluded from withdrawal rights where the law allows this, for example certain personalised, sealed hygiene or perishable goods.
Return condition
Please handle products only as much as needed to establish their nature, characteristics and function. Returned items should include their accessories and, where reasonably possible, original packaging. A reduction in value caused by handling beyond what is necessary may be deducted where permitted by law.
Faulty or incorrect items
If an item arrives damaged, is incorrect or develops a fault, contact us with your order number and photographs where relevant. Statutory consumer rights, including the legal guarantee applicable to faulty goods, are not limited by our voluntary return policy.
Refunds
Approved refunds are returned to the original payment method. Processing times after a refund is issued depend on the payment provider or bank. Where required by consumer law, standard outbound delivery charges are refunded together with the returned order.
Questions? Please use our contact form and choose “Returns & refunds” or “Shipping & delivery”.