Orders
Where is my order?
When tracking becomes available, we send it by email. If your estimated delivery window has passed, contact us with your order number.
Can my order arrive in more than one parcel?
Yes. Nestory works with multiple European brands and fulfilment partners, so products from the same order may occasionally be dispatched separately.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before it has entered fulfilment. Your statutory withdrawal rights are separate from this.
Shipping & returns
Where do you deliver?
Available countries and delivery methods are shown at checkout. We are building Nestory as a European store and will expand delivery coverage over time.
How do returns work?
Contact us before returning an item. We will provide the correct return instructions for that product and fulfilment partner.
What if an item is damaged or faulty?
Send us your order number and a short description of the issue. Photos are helpful for damaged deliveries. Your statutory consumer rights remain unaffected.
Products & payments
Are the products Nestory branded?
Most products are sold under their original brand names. Nestory is the retailer and curator. Product pages identify the relevant product or brand where applicable.
Are prices shown with VAT?
Consumer-facing prices are shown with applicable taxes as required. The final total, including delivery charges, is shown before you place the order.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may vary by country.
Need help?
Use our contact form. Choosing the right topic helps us route your message quickly.